If you are a consumer (i.e. you are not a business) you have the right to cancel your contract with us and receive a refund. You have 14 days from the day on which you receive your order by contacting us using the contact form. No products may be returned to Oriental Find and Artistry Ltd without the prior written consent of Oriental Find and Artistry Ltd. If you receive the items from your order on different days, this cancellation period shall end 14 days after the day on which you receive the final item of your order.

This right does not apply to:

• jewellery worn in a piercing

• items that are sealed for personal hygiene reasons where they have been unsealed

• customisable goods

• bespoke / personalised goods

You must then return your order in full within 14 days, either by tracked post (at your own cost and risk), or to our store (free). Returns sent by post are at your own cost. Make sure you repack the item as securely as possible and obtain a proof of postage. Any item being returned must not be used, changed, washed or otherwise manipulated, and in its original condition (including all packaging and labelling) and have all tags attached. If you use the item or remove / tamper with the tags, you will lose your right to return the goods under our returns policy. We reserve the right to refuse a refund if the goods do not meet this standard and/or if the item gets damaged because the item was not packaged properly.

After the 14-day cancellation period, you have another 7 days to return your order to our store for an exchange (no refunds, exchange only).

Any item being returned must not be used, changed, washed or otherwise manipulated, and in its original condition (including all packaging and labelling) and have all tags attached. If you use the item or remove / tamper with the tags, you will lose your right to return the goods under our returns policy.

This right does not apply to:

• jewellery worn in a piercing

• items that are sealed for personal hygiene reasons where they have been unsealed

• customisable goods

• bespoke / personalised goods

If you think something is faulty, please submit a return request within 30 days from the day on which you receive your order by contacting us using the contact form. You must then return the potential faulty item(s) within 30 days from the day on which you receive your order, either by tracked post (at your own cost and risk), or to our store (free).

You are highly recommended to take the faulty item(s) back to our store so that we can review the item and assess the fault. If the item is faulty, we will issue a full refund or replacement. If you would like a replacement but one is not available within the same day, an option to deliver it to you via Standard UK Shipping at no extra cost will be offered. If the item is not faulty but has suffered from excessive wear and tear, misuse, or malicious damage, we will not offer a refund or replacement.

If you decide to return the potential faulty item by tracked post (at your own cost and risk), please make sure any item being returned must not be used, changed, washed or otherwise manipulated, and in its original condition (including packaging and labelling) and have all tags attached. If you use the item or remove / tamper with the tags, you will lose your right to return the goods under our returns policy. Make sure you repack the item as securely as possible and obtain a proof of postage. We reserve the right to refuse a refund if the goods do not meet this standard and/or if the item gets damaged because the item was not packaged properly. If the item is faulty after we access the fault, you can either choose to have a full refund or a replacement to be sent to you via Standard UK Shipping at no extra cost. If the item is not faulty but has suffered from excessive wear and tear, misuse, or malicious damage, we will not offer a refund or replacement.